Data Privacy Policy

I hereby give consent to, and authorize Manila Electric Company (MERALCO), its directors, officers, employees, authorized representatives or third parties, to collect, record, store, use, disclose, share, update, modify, block or erase, monitor, or otherwise process (collectively, “Process/Processing”) my Personal Data, in accordance with R.A. No. 10173 “The Data Privacy Act of 2012” and its implementing rules and regulations and any of its amendments. These Personal Data refer to all personal, sensitive or confidential information provided or to be provided to Manila Electric Company (MERALCO), its directors, officers, employees, authorized representatives including but not limited to the following:

1. Information given when applying for service, such as my name, address, phone number, email address, Tax Identification Number (TIN), evidence of authority to occupy, and, if applicable, details of my authorized representative;
2. Billing and payment information used to pay my electric consumption. However, details of the payment instrument (like prepaid card, debit card, credit card) used to pay my bills via Meralco Online are captured and processed by the payment gateway service provider;
3. Information to determine eligibility to participate in certain energy programs or services;
4. Information I filled out in any form on our website or online facilities, such as, when I wish to contact Meralco to lodge my concerns, to register at Meralco Online, to avail of its on-line application, outage notifications, and billing and/or payment services;
5. Information given when I communicate with MERALCO and/or any of its representatives (e.g., Call Center Representatives, etc.);
6. Responses provided when I or my representative participate in our customer surveys;
7. Information provided for verification purposes (e.g., to facilitate refunds or to avail of zero-rated VAT transactions;
8. Any other information voluntarily provided for any legitimate purpose declared at point of collection of such information.

I agree that these data shall be used and/or processed for any legitimate purpose, including but not limited to the following:
a. Notification on the service application, bill payments, outages, marketing or promotional information, updates, alerts, or other concerns;
b. Supply or continuous improvement of the electric service as well as management of the service account such as payment options and eligibility for refunds;
c. Response to service inquiry, concern or complaint;
d. Verification of identity whenever accessing the account through the various customer engagement channels (e.g., e-mail, website, mobile application, via phone call, walk-in);
e. Conduct of research involving the business of MERALCO or electric distribution services, in general;
f. Protection of my interest and/or that of other MERALCO customers; or
g. Compliance by MERALCO with its obligations under its contract, applicable laws and regulations or pursuant to lawful orders of competent authorities or for public order and safety or in cases of emergencies

I acknowledge that I am afforded certain rights such as the right to verify, correct or modify, or remove these personal data or withdraw my consent and/or edit my consent preferences at any time through a written request to MERALCO’s authorized representatives. I hereby agree that said personal data shall not be shared by MERALCO to third parties except to those provided above, or in special circumstances where I have given my specific consent or as allowed by pertinent laws, rules, or regulations. I acknowledge that said third parties have been required to abide by the Non-Disclosure Agreement, if applicable, and implement their own data privacy program to secure and keep the subject information confidential in accordance with law.

I hereby warrant that I have read and carefully understood MERALCO’s Privacy Policy, stated in http://www.meralco.com.ph/privacy-policy, and that I knowingly and voluntarily executed this consent statement in accordance therewith. I confirm that I have obtained prior consent from the registered customer or applicant residential owner or user, company or business I represent and its officers before disclosing their information to MERALCO and in providing this consent in their behalf.

I hereby allow MERALCO, its directors, officers, employees, authorized representatives or third parties to process these personal data from their submission and for the duration of my electric service contract with MERALCO until there are unpaid bills, charges, deposits or refunds on the service account and in case the application does not proceed, the data shall be stored and/or processed only within twelve (12) months from submission or last updating of the data, subject to the retention limits set by applicable laws and regulations. Thereafter, the personal data shall be disposed or discarded in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party or the public.